Coming soon to The Sovereign

Your packages,
handled.

OneLobby is a new way to manage packages in your building. When a delivery arrives, you'll get an email or a text seconds after it's scanned.

See How It Works

~3 sec

From lobby to your phone

No app

Just texts and email

Every carrier

Amazon, FedEx, UPS, USPS

9:41

Inbox

OneLobby 2:14 PM

2 New Packages Delivered

to me

📦

2 New Packages Delivered

The Sovereign · Apartment 2A

Hi Sarah,

2 new packages have been received at the concierge desk and are ready for pickup.

Amazon Mar 3 · 2:14 PM

Sender Amazon.com

Tracking 7489 2749 8103

USPS Mar 3 · 11:42 AM

Sender Nike

Tracking 9400 1112 0108

📋

Also Waiting for Pickup

2 other packages at the concierge desk

UPS · from Target

Delivered Feb 28

3 days

DHL · from Bloomingdale's

Delivered Feb 26

5 days

How It Works

Simple by design.

Here's what happens when a package arrives.

Package gets scanned

Your doorman snaps a photo of the label. Takes about three seconds.

You get a text and email

OneLobby matches it to your unit and notifies you instantly.

Pick up anytime

It's logged and waiting in the lobby. Grab it whenever you're ready.

FAQ

Frequently asked questions

Do I need to download an app?

No. When you get a package, you'll be notified by email and/or text.

Does OneLobby work with all carriers?

Yes. OneLobby works with Amazon, FedEx, UPS, USPS, DHL, and anything else that comes through the lobby.

What about dry cleaning, flowers, or pharmacy deliveries?

Absolutely. We can log anything that arrives at the lobby for you. We can also log any package you drop off at the desk to be picked up by a carrier or a friend.

Do I need to update my contact information?

Only if your phone number or email has changed recently – we use what your building has on file.

Will I still be able to see packages on the lobby display board?

Yes. The display board in the lobby will show your packages just like it does today.

Does this mean our building staff will be using a phone at the concierge desk to handle packages now?

No, an iPhone provided by OneLobby will be used to scan in packages in the mailroom. Staff will still be able to scan packages out at the concierge desk using the computer.